This second category is usually known as a discussion list. ![]() The second type allows members (sometimes even people outside the list) to post their own items which are broadcast to all of the other mailing list members. Traditionally this was done through the postal system, but with the rise of email, the electronic mailing list became popular. The advantages over web forums include the ability to work offline, the ability to sign/encrypt posts via GPG, and the ability to use an e-mail client's features, such as filters.Īt least two types of mailing lists can be defined: an announcement list is closer to the original sense, where a "mailing list" of people was used as a recipient for newsletters, periodicals or advertising. ![]() Discussion lists provide some advantages over typical web forums, so they are still used in various projects, notably Git and Debian. When used in that fashion, mailing lists are sometimes known as discussion lists or discussion forums. So when a user forwards a previous conversation to Planhat using the bcc feature, because the email does not include the original participants of the conversation, it should be logged as an unassigned email in Planhat and will go to the unassigned emails list.Mailing lists preceded web forums and can provide similar functionalities. Such emails which are not related to specific contacts in Planhat are listed under "unassigned emails" section in the activities tab (activities - unassigned) and the user can assign such emails to specific companies or contacts in that section. This is because Planhat assumes that the user has done this wishfully and wants to log the email in Planhat. The difference between syncing your e-mails with Planhat and sending an email through bcc (or sending an email directly from Planhat) is that even if none of the email senders or recipients are recognized as contacts, still the email will be logged in Planhat. If you forward an email to a colleague, then it will be considered an internal conversation and that e-mail will not be logged in Planhat (unless you're bcc:ing the e-mail into Planhat using to know. So what happens if you're forwarding an internal e-mail ? If the customer domain can not be found in Planhat, the e-mail you're sending into Planhat (with whatever note/information in it) can be found in the activities tab (activities - unassigned). Participants in the conversation have "internal domain" (any participant with email ending with However, if there are still participants that can be linked to a customer in Planhat then the email will be logged.Įmail address to bcc is: way, you can forward or push any e-mail/note or conversation into Planhat. ![]() □ Quick tip: When looking at if an email matches the criteria above, all recipients (to), senders (from) and cc are considered.Īny e-mail that does not match the specifications aboveĮmails specifically blocked (as specified in settings) One of the emails involved in the conversation can be linked to a company by matching the email domain (for example ) with the domain associated with a customer account in Planhat (), in which case this contact will first be created and then the email saved. One of the emails in the conversation belongs to a contact/end-user already existing in Planhat. First off, each user can sync their email.Įmails sent or received by this user (or perhaps restricted by folders/ labels selected for sync) will sync if either of the following applies:
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